Shipping Policy

Last Updated: August 12, 2026

At CookMate AI, operated by Smart Sell Hub LLC, we are committed to providing clear and transparent shipping information to our customers.

Shipping Destinations

We currently offer shipping to customers within the United States.

Shipping Cost

We offer FREE standard shipping on all orders within the United States.

There is no minimum purchase amount required to qualify for free standard shipping.

Any optional expedited shipping services, when available, and their applicable charges will be clearly displayed at checkout before payment.

Order Processing Time

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Estimated Delivery Time

After processing, standard shipping orders typically arrive within 4–15 business days, depending on the product, fulfillment location, carrier, and delivery destination.

The estimated total delivery timeframe consists of:

• Handling time: 1–3 business days

• Transit time: approximately 3–12 business days

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing their tracking information after the order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Multiple Shipments

Some orders may contain products shipped from different fulfillment locations. In these cases, an order may arrive in separate packages and at different times.

Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the delivery address.

Delivery Delays

While we make every effort to meet our estimated delivery times, occasional delays may occur due to carrier operations, weather conditions, holidays, high shipping volumes, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can assist you.

Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Smart Sell Hub LLC
Operating as CookMate AI

Address: 664 John F Kennedy Blvd, Bayonne, NJ 07002, USA
Phone: +1 (551) 208-2625
Email: info@cookmateai.us
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)