Return & Refund Policy

Last Updated: August 12, 2026

At CookMate AI, operated by Smart Sell Hub LLC, we want our customers to have a clear and transparent return and refund process. Please review the following policy before requesting a return.

30-Day Return Window

We accept eligible returns within 30 days of the date you receive your order.

To be eligible for a return, the item must be in the same condition in which it was received, unused or unworn when applicable, and in its original packaging. You must also provide your receipt or proof of purchase.

Returns requested more than 30 days after delivery may not be accepted.

How to Request a Return

To start a return, contact us at:

Email: info@cookmateai.us
Phone: +1 (551) 208-2625

Please include your order number, the item you wish to return, and the reason for the return.

Do not send a product back before contacting us. We will provide return instructions and the appropriate return address after your return request has been reviewed.

Return Shipping Fees

For returns due to customer preference, including ordering the wrong item, choosing the wrong size, or no longer wanting the product, the customer is responsible for the return shipping costs.

If the product arrives damaged, defective, or incorrect due to our error, CookMate AI will be responsible for the return shipping cost.

Original shipping charges, if any, are non-refundable except when the return is due to a damaged, defective, or incorrect item caused by our error.

Restocking Fees

We do not charge any restocking fees on returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at info@cookmateai.us with your order number and, when applicable, photos showing the issue.

We will review the request and provide instructions for resolving the issue.

Non-Returnable Items

Certain items cannot be returned for health, safety, or legal reasons, including:

• Items that have been used, altered, or damaged after delivery

• Personal care items that have been opened or used when they cannot be resold for hygiene reasons

• Gift cards

• Items specifically marked as final sale or non-returnable before purchase

If you are unsure whether your item is eligible for return, contact us before sending it back.

Exchanges

The fastest way to receive a different item is to return the original eligible item and place a new order after the return has been accepted.

If an item was received damaged, defective, or incorrect, please contact us first so we can determine the appropriate resolution.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@cookmateai.us.

Cancellations

If you need to cancel an order, contact us as soon as possible at info@cookmateai.us.

We will make reasonable efforts to cancel the order before it is processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the regular return process will apply.

Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

Smart Sell Hub LLC
Operating as CookMate AI

Address: 664 John F Kennedy Blvd, Bayonne, NJ 07002, USA
Phone: +1 (551) 208-2625
Email: info@cookmateai.us
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)