General Questions

What is CookMate AI?

CookMate AI is your smart kitchen assistant. It helps you discover recipe ideas, cooking inspiration, and useful kitchen tools to make cooking easier and more enjoyable.

Is CookMate AI free to use?

Yes, CookMate AI is free to use for general recipe inspiration and product discovery.

Do I need an account to use CookMate AI?

No account is required to browse our store. Some features, promotions, or special offers may ask for your email to unlock discounts or updates.

Is CookMate AI a real store?

Yes. CookMate AI is a real online store offering kitchen tools and accessories, combined with an AI-powered experience to help customers cook smarter.

Orders & Shipping

How long does shipping take?

Shipping times may vary depending on the product and destination. Most U.S. orders are processed quickly and delivered within the estimated shipping timeframe shown at checkout.

Do you ship within the United States?

Yes, we ship across the United States.

How can I track my order?

You can track your order anytime using our Track Order page. Simply enter your tracking number to see the latest shipping updates.

When will I receive my tracking number?

Once your order has been processed and shipped, you will receive a tracking number by email.

Returns & Refunds

What is your return policy?

We want you to shop with confidence. Please review our Refund Policy for full details about returns, refunds, and eligibility.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible through our Contact page so we can help resolve the issue.

Products

What kind of products do you sell?

We offer practical kitchen tools and accessories designed to make cooking faster, easier, and more enjoyable.

Are your products suitable for beginners?

Yes. Many of our products are selected to be beginner-friendly, easy to use, and helpful for everyday cooking.

Do product colors or styles always match the pictures exactly?

We do our best to display products as accurately as possible. However, slight differences in color or appearance may happen depending on lighting, screens, or product updates.

Discounts & Promotions

How do I get 10% OFF my first order?

You can enter your email in the sign-up form on our website to unlock your first-order discount and receive updates from CookMate AI.

Can I combine discount codes?

In most cases, only one discount code can be used per order unless otherwise stated.

Support

How can I contact customer support?

You can reach us anytime through our Contact page, and we’ll do our best to respond as quickly as possible.

Can CookMate AI replace professional cooking or dietary advice?

No. CookMate AI is intended for general cooking inspiration and product suggestions only. It does not replace professional medical, nutritional, or dietary advice.